PARTNERS & CUSTOMERS /  Caregility National Institutes of Health Orlando Health Lakeland Regional Health Microsoft Epic AppOrchard
About Caregility

Caregility is dedicated to supporting the delivery of care to wherever the patient is located through the use of the Caregility Virtual Care Platform. Designated as the #1 2021 Best in KLAS Virtual Care Platform (Non-EMR), Caregility’s core telehealth offering is a purpose-built ecosystem for the entire healthcare continuum. The Caregility Virtual Care Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports more than 2 million video sessions annually and has deployed over 9,000 access point of care systems across the US. From critical and acute, to urgent and emergent, to post-acute and ambulatory, and to the home, Caregility is helping transform the delivery of patient care everywhere.

Caregility Website

"The goal of the partnership is to improve patient and provider experience with virtual care delivery across the care continuum, ultimately optimizing patient outcomes,” said Mike Brandofino, President and COO of Caregility. “Through this collaboration with Andor Health we believe that the virtual care delivery is a step closer to matching, if not exceeding, the in-person care experience.”
About NIH:

The NIH Clinical Center is one of the 27 NIH institutes and centers on the frontlines of global medical research and discovery of new therapies to prevent and treat diseases such as cancer, COVID-19, diabetes, hepatitis, and HIV/AIDS. The NIH Clinical Center has about 1,600 clinical research studies in progress.

Why They Chose Andor Health:

National Institutes of Health (NIH) Clinical Center selected Andor Health’s ThinkAndor® mobile platform to improve overall clinical research team collaboration and communication. ThinkAndor® will push critical notifications to NIH Clinical Center teams, providers and patients, while increasing overall operational efficiency.

For example, the NIH will use ThinkAndor to deliver real-time notifications such as COVID-19 education, screenings and configurable emergency notifications to staff and patients.

NIH is also preparing to implement the ThinkAndor® Employer toolkit. The toolkit provides employers a virtual platform to aid in the implementation of safe-to-return to work measures. Leveraging artificial intelligence, machine learning and bot technology, the toolkit enables functionality that brings clinical context to virtual collaboration sessions, mitigates risk of exposure for employees through ongoing screenings and provides tools for virtual treatment and contact tracing.

NIH Website
“Andor Health is extremely proud to partner with the prestigious National Institutes of Health Clinical Center. Our ThinkAndor mobile platform will deliver critical, real-time notifications to NIH research teams, care providers and clinical trial subjects to enhance overall operational efficiency and clinical care team collaboration and communication.”
Marlin Hutchens
President, Andor Health
Orlando Health
About Orlando Health:

Orlando Health is a not-for-profit healthcare organization with $5.6 billion of assets under management. The system spans nine Florida counties with nearly 450 locations that include:

  • 13 wholly-owned or affiliated hospitals and emergency departments;
  • rehabilitation services,
  • cancer centers,
  • heart institutes,
  • imaging and laboratory services,
  • wound care centers,
  • more than 300 physician offices for adults and pediatrics,
  • and 11 urgent care centers in partnership with CareSpot Urgent Care.

In FY18, Orlando Health served approximately 167,000 inpatients, more than 2.7 million outpatients.

In FY18, Orlando Health served approximately 167,000 inpatients, more than 2.7 million outpatients, and more than 20,000 international patients Orlando Health is home to the area’s only Level One Trauma Centers for adults and pediatrics and is a statutory teaching hospital system with nearly 3,300 beds.

Why They Chose Andor Health:

Orlando Health deployed ThinkAndor®, to enable comprehensive, real-time care team collaboration beyond the walls of its enterprise. The project is another step in Orlando Health’s overall strategy to improve the patient experience by reducing care gaps and strengthening communications between clinicians inside and outside of its network.

Orlando Health is utilizing ThinkAndor to automate the notification of primary care providers (PCP) within 24 hours of patient admission and the delivery of discharge summaries to those PCPs as required by House Bill 843, a Florida regulation.

Orlando Health Website
"We are transforming every touch point in the customer experience across the continuum of care. The objective of this partnership is to reduce burdensome processes and enable greater collaboration among clinicians. The innovative ThinkAndor platform from Andor Health will extend our comprehensive health records (CHR) system, which we’re launching next summer, to facilitate mobile information sharing so physicians and nurses can focus even more on caring for every patient.”
Novlet Mattis
CIO, Orlando Health
Lakeland Regional Health
About Lakeland Regional Health Center:

Lakeland Regional Health Medical Center is Florida’s fifth largest hospital. Founded in 1916 as Morrell Memorial Hospital, this 864-bed, comprehensive tertiary referral hospital operates the Jack and Tina Harrell Family Institute for Advanced Cardiovascular Medicine; a Level II Trauma Center; the Carol Jenkins Barnett Pavilion for Women and Children, which includes a Level III Neonatal Intensive Care Unit; and the Bannasch Institute for Advanced Rehabilitation Medicine.

The Medical Center holds high-level accreditations for its Certified Comprehensive Center and Chest Pain Center. Three hybrid operating rooms and a catheterization lab offer patients the least invasive surgeries possible and enhanced safety. The Medical Center is home to the nation’s busiest single site Emergency Department and handles over 3,000 trauma visits annually.

Why They Chose Andor Health:

Lakeland Regional teamed up with Andor Health to implement ThinkAndor to meet new regulatory requirements and enable better physician collaboration inside and outside its enterprise.

The project will allow the Tampa Bay healthcare system to comply with new regulations under Florida’s House Bill 843 aimed at strengthening care team coordination and improving quality outcomes.

Enacted on July 1, 2019, the new legislation requires hospitals to notify patients’ primary care providers within 24 hours of admission to their facilities. It also allows patients to request the hospital’s treating physician to consult with their primary care provider or specialist provider.

For large health systems like Lakeland, complying with Florida’s new real-time provider and patient communication and documentation regulations has become especially burdensome.

Lakeland Regional will utilize ThinkAndor® to unlock the data stored in their electronic medical records (EMR) and put it to use in real-time to enable care team collaboration. ThinkAndor also automates the process of providing the discharge summary and medical records to the PCP within 14 days after the patient’s discharge from the hospital as required by Florida law.

Lakeland Website
“As part of our regulatory compliance with HB-843, we conducted an extensive evaluation of all our existing health information technology solutions. We concluded that none of our current solutions w ould meet these new provider communication needs. After an extensive search of the market, we decided to partner with Andor Health because it offered the only solution robust enough to meet new regulatory requirements with a 100% guarantee of compliance.”
Kristi Yamilkoski,
Assistant Vice President, Information Services
Lakeland Regional Health
Andor Health’s partnership with Microsoft:

A part of Microsoft’s Cloud for Healthcare and available in Microsoft AppSource, ThinkAndor® unlocks data from disparate electronic medical record (EMR) systems to provide care teams with real-time access to actionable information.

By combining ThinkAndor with Microsoft Teams, healthcare organizations have the comprehensive care team collaboration tools they need to meet the rapidly changing demands of clinicians and patient populations. The ThinkAndor platform enables care team members to quickly configure collaboration video sessions on Microsoft Teams with patients and care team members.

  • Enables providers to quickly configure and activate signals from all major EMRs and source systems to drive clinical and operational workflows
  • Quickly initiates HIPAA-compliant collaboration sessions in Microsoft Teams via secure messaging, voice, video meetings, operational workflows
  • Provides the AndorBot virtual assistant that identifies keywords and other critical health content in physicians’ communications and automatically recommends notes and triggers that can be added to patient charts
Think Andor Microsoft Cloud
“We are incredibly excited that partners like Andor Health are stepping up and building on Microsoft Teams to provide the communication and collaboration tools to help healthcare providers and first responders in the battle against COVID-19,”
Mike Ammerlaan, Senior Director, Microsoft 365
Microsoft Corp
Epic AppOrchards
Andor Health’s partnership with EPIC:

Andor Health’s ThinkAndor clinical communication platform is integrated with the Epic platform providing a unified clinical communications and collaboration platform across the care continuum.

Available in the Epic App Orchard, a marketplace for applications integrated with the Epic comprehensive health record (CHR), the ThinkAndor mobile platform allows Epic users to:

  • Automate the workflow for delivering patient hospital admission notifications and discharge summaries to primary care physicians and specialists
  • Deliver real-time surgical schedule change notifications and critical lab results to providers through the mobile channel
  • Reduce manual, administrative tasks through automation
  • Simplify clinician workflows so physicians and nurses can focus more on caring for patients.
EPIC Website
“The innovative ThinkAndor® platform from Andor Health will extend our comprehensive health records system to facilitate mobile information sharing so physicians and nurses can focus even more on caring for every patient”
Novlet Mattis
CIO, Orlando Health