PARTNERS & CUSTOMERS /  AVIA Marketplace Tampa General Hospital Oradox EPIC athenahealth MEDICAL UNIVERSITY OF SOUTH CAROLINA HEALTH FIRST TRIHEALTH CINCINNATI CHILDREN'S MINDCARE National Institutes of Health Orlando Health Invalid Link
AVIA Marketplace
About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.

AVIA Marketplace is by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

Andor Health’s Partnership with AVIA Marketplace

As part of AVIA Marketplace, ThinkAndor® earned the top spot as the platform with the most 5-star reviewed solution in AVIA Marketplace’s 2024 Top Virtual Visit Companies and Top Virtual Nursing Companies reports. Each These report highlights insightful client reviews & market data.


"Vendor selection has long been frustrating, stressful, and time-consuming, and AVIA Marketplace takes the risk out of the process so that health system executives can move at speed and with confidence in their decisions. AVIA has always been hyper-focused on enabling health systems to achieve digital transformation with greater speed, discipline, and impact, and we are glad to be able to expand upon our mission to foster a vibrant digital health ecosystem."
Dhiraj Patkar
SVP of Digital Health Solutions at AVIA
Tampa General Hospital
About Tampa General Hospital

Tampa General Hospital is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 1,040 beds, and with more than 8,000 team members, is one of the region’s largest employers. Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2023-24 and is nationally ranked as among the top 50 hospitals in the nation in six specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.

As the region’s leading safety net hospital, Tampa General is committed to providing area residents with excellent and compassionate health care ranging from the simplest to the most complex medical services.

Why They Chose Andor Health:

Tampa General chose ThinkAndor® Virtual Hospital to effectively observe and interact with patients while maximizing resources. Adding virtual team members to the patient care team can be beneficial for the academic health system’s team members. By virtualizing these capabilities, Tampa General is enhancing the patient experience and the work environment for clinicians, providers, and ancillary teams.

Powered by AI, ThinkAndor® streams multiple endpoints into a single dashboard TGH’s electronic medical record (EMR). TGH care teams can invite clinicians and providers for provider-to-provider consultations or host multidisciplinary calls. ThinkAndor® also has the ability to invite family members, caregivers, and friends to join the virtual conversation. Andor’s roadmap includes alerts for fall risk, elopement, and patient movement.


"Virtually enabling the patient room creates opportunities for the entire team to deliver world-class care in an innovative hybrid manner.”
Jason Swoboda
Director of Innovation
Tampa General

TheORADOX is a technology focused dental specialty service organization which serves dental practitioners and their patients. We provide real time updates throughout the journey of the patient’s care. This allows us to administer complete continuity of care by linking together the general dentist, the patient and the dental specialist.

Andor Health’s Partnership with ORADOX

In an increasingly complex practice environment, dentists are often left to manual systems & processes to manage outgoing & incoming referrals and pre/post-care patient communication. The demands of the patient on the dentist and their staff have necessitated an evolution in how these needs are met. Oradox, in partnership with Andor Health, has revolutionized the way each practice communicates with other providers and patients to provide complete continuity of care.


"Oral care, in many ways, is still operating with a multitude of manual, paper processes. By leveraging ThinkAndor®, we can provide simple, digital real-time updates throughout a patient’s care journey, allowing us to administer complete continuity of care by linking together the general dentist, the patient, and the dental specialist.”
Sudha Chinta, DDS
About Epic’s App Showroom

The Epic App Showroom is a marketplace where third-party vendors and Epic customers can find Epic-integrated apps. The Showroom operates as a catalog that assists medical practitioners, healthcare providers, healthcare institutions, and patients sieve through the myriads of medical apps and find the right fit for their needs.

The Showroom makes venturing into the digital healthcare app space less turbulent for developers, entrepreneurs, and startup healthcare institutions. Epic achieves this by providing developers, entrepreneurs, and startup healthcare with APIs, data models, sandboxes, and testing demo tools. Also, it provides them with technical, training, networking, and marketing services. Today, Epic users can access 340 apps to help with clinical, organizational, population health, patient care, and research functions.

Andor Health’s Partnership with Epic

Andor Health’s ThinkAndor® clinical communication platform is integrated with the Epic platform providing a unified clinical communications and collaboration platform across the care continuum.

Available in the Showroom, a marketplace for applications integrated with the Epic comprehensive health record (CHR), ThinkAndor® uses Open AI & Chat GPT empowering Epic users to create the next dimension in virtual health by enabling the hospital of the future including Virtual Visits, Virtual Hospital, Virtual Sitting, Virtual Nursing, Virtual, Rounding, & Virtual Patient Monitoring.

Epic Website

"ThinkAndor® digital front door capabilities increases efficiency by leveraging Epic MyChart and unifying what was being done with disparate technologies. Patients and providers now have access to consistent, AI-powered experiences in any setting and our facilities have increased capacity with existing resources.”
Sunil Desai, MD
Sr. Vice President
Orlando Health Medical Group.
About athenahealth Marketplace

athenahealth is a network-enabled, results-oriented software and services company that offers medical record, revenue cycle, patient engagement, and care coordination services for hospital and ambulatory clients nationwide. The company’s vision is to build a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The athenahealth Marketplace is an app store where users can shop for integrated solutions to make it easy for customers to integrate offerings for their growing network of providers.

Andor Health’s Partnership with athenahealth

ThinkAndor establishes a framework to develop a consistent virtual health experience for athenahealth users by creating a unified virtual healthcare strategy:

  • Virtual Health Enablement – Integrate patient and clinical information from source systems, including Athena Clinicals, securely into virtual visits.
  • Virtual Team Communication – Invite and collaborate on-demand with other care team members.
  • Virtual Community Collaboration – Send admission, discharge, and transfer alerts ensuring 100% compliance with the CMS interoperability rule.
  • Virtual Rounding – Configure rounding workflows to manage patient populations at the bedside or at home.
  • Virtual Assistant – Use the ThinkAndor Virtual Assistant to initiate virtual sessions and complete necessary intake information including payment.

athenahealth Website

"With its ability to integrate with backend systems, including the EMR from AthenaHealth, ThinkAndor® enables ‘vertical integration’ of our service offerings. We can engage and treat patients in-person or virtually in an acute care setting, then transition the patient to the post-acute setting with relevant clinical content and context via ThinkAndor®. It has been a game changer for us to have a single, virtual care collaboration platform that unifies care.”
Peter Ganpat, MD
About MUSC

Founded in 1824 in Charleston, MUSC is the oldest medical school in the South, as well as the state’s only integrated, academic health sciences center with a unique charge to serve the state through education, research and patient care. Each year, MUSC educates and trains more than 3,000 students and more than 850 residents in six colleges: Dental Medicine, Graduate Studies, Health Professions, Medicine, Nursing and Pharmacy. With $298 million in research funding in fiscal year 2022, the collaboration between faculty, staff, students, and our partners accelerates the movement of scientific discoveries that improve lives.

Why They Chose Andor Health

MUSC Health is one of two National Telehealth Centers of Excellence and a pioneer of the Telehealth Service Implementation Model (TSIM). With a world-renowned telehealth program spanning more than 300 telehealth sites and multiple care settings, MUSC Health is a thought leader and innovator in virtual health. MUSC Health leverages ThinkAndor® to support their long-term vision focused on: enabling clinical efficiency, enhancing orchestration of virtual health, and optimizing virtual experiences for a personalized approach to managing patient populations.

ThinkAndor® is driving the technology behind the Medical University of South Carolina’s Listening to Women program – a program that expands access to care for women by leveraging technology to enable virtual health that supports increased touchpoints for families to improve outcomes for both mom and baby. Through the Listening to Women program, MUSC has seen 37% of mothers confirm their initial pediatric appointment & 10% of the mothers were identified as “HIGH” risk.

Health MUSC Website

"ThinkAndor is giving us the opportunity and flexibility to leverage virtual health in innovative ways across our health system, creating efficiencies in virtual care delivery models. By implementing ThinkAndor, our clinicians can provide quality virtual care to our patients.”
Emily Warr, MSN, RN
Administrator, Center for Telehealth
MUSC Health
About Health First

Our mission to change the future of healthcare started in 1995, when Cape Canaveral Hospital, Holmes Regional Medical Center, and Palm Bay Hospital joined together to create a single not-for-profit healthcare system.

Since then we have continued to grow and evolve to offer more connected, convenient, and advanced patient care—all because of you. Your healthcare needs, your wellness goals, and the changing needs of our community constantly inspire us to find new solutions to complex challenges.

Why They Chose Andor Health

AI-driven ThinkAndor® unifies virtual care delivery across all settings by unifying the pillars of virtual health into one cohesive platform, enabling clinicians to intervene faster for better outcomes. ThinkAndor®’s Virtual Rounding leverages OpenAI & GPT to enable the entire health system to virtually provide care at the bedside or home using existing video/audio endpoint to enable virtual nursing.

Health First Website

"Last year, we experienced a need for virtual nursing and rounding solutions in our ICUs. We were able to quickly solve for this with Andor, who was already partnering with us on other use cases. Since then, we have done thousands of successful virtual nursing rounds. Now, we are expanding our virtual rounding and looking at the many other virtual use cases the Andor platform can facilitate. The Andor team has served as both a vendor – and strong partner.”
Doug McKee, MD
CMIO of Health First
About TriHealth

Bethesda and Good Samaritan Hospital joined together to form TriHealth in 1995, bringing together two of Cincinnati's finest health care organizations. Through these two acute care hospitals and more than 130 sites of care, TriHealth provides a wide range of clinical, educational, preventive and social programs. TriHealth's non-hospital services include physician practice management, fitness centers and fitness center management, occupational health centers, home health and hospice care.

Why They Chose Andor Health

ThinkAndor’s intuitive platform is easy to use for both patients and care teams and does not require downloading an app. This ease of use has decreased the amount of time spent onboarding new patients by 25% which allows the program to onboard more patients in a shorter period of time. Additionally, 100% of patients who graduated from the Remote Patient Care Hypertension program, while using ThinkAndor’s platform, have said that they were very satisfied with their experience in the program. This is both a reflection of the care received from the nurse and pharmacy care team as well as the ThinkAndor platform. Care managers are better able to manage large populations with the support of ThinkAndor’s flexible dashboard that simplifies work by integrating notifications, tracking, and communications.

TriHealth Website

"The results we have experienced with ThinkAndor® are phenomenal. Our care teams are seeing better outcomes and will be expanding our monitoring program to include additional patient populations,” explained Nick Kostoff, senior manager, telehealth, at TriHealth. “The efficiency of ThinkAndor has empowered us to develop a sustainable telehealth program that supports our patient populations more efficiently by establishing virtual access points to care that our patients didn’t have previously.”
Nick Kostoff
Senior Manager, Telehealth
Cincinnati Children’s
About Cincinnati Children’s

Cincinnati Children’s will improve child health and transform delivery of care through fully integrated, globally recognized research, education and innovation.

For patients from our community, the nation and the world, the care we provide will achieve the best:

  • Medical and quality-of-life outcomes
  • Patient and family experience
  • Value, today and in the future.
Why They Chose Andor Health

When a child is sick, it can be difficult for parents to know the most effective path to care. ThinkAndor® virtual triage and digital front door capabilities configure virtual experiences at every touch point in the organization, allowing patients and families easy access to care without increasing the burden on the hospital.

Cincinnati Children’s Website

"As a leader in pediatric care, Cincinnati Children’s is committed to developing telehealth services that improve outcomes for children around the world. The center utilizes technologies such as ThinkAndor® Virtual Visits to remove geographic obstacles and allow patients, families, and providers to interact directly with our experts, improving access to care, and providing the very best virtual health experiences.”
Tori Ames
Director of The Center for Telehealth
Cincinnati Children’s
About MindCare

MindCare is a leading provider of behavioral health services to acute care hospitals, behavioral health hospitals, emergency departments, outpatient clinics, long-term care communities, and correctional facilities.

Andor Health’s Partnership with MindCare

With as many as one in eight patients presenting at the ED suffering from a mental health issue, the wait for a consultation can take hours. Hospitals and health systems can now combat long turnaround times for adult and pediatric consultations and reduce unnecessary ED visits with MindCare’s national network of qualified mental health professionals and ThinkAndor’s virtual triage functionality that appropriately routes patients to the best level of care. This innovative new care offering gives mental health patients access to the support they need to battle their mental health challenges.

MindCare Website

"As a leading provider of telepsychiatry and behavioral health services, MindCare Solutions is focused on addressing the mental health crisis with evidence-based clinical care pathways, advanced technology, and world-class providers. Since 2020, telehealth appointments for mental health have increased 100-fold. By partnering with Andor Health, MindCare Solutions can provide a scalable, holistic approach to mental health without burdening a health systems existing staff.”
David Morris
CEO, MindCare Solutions
About NIH:

The NIH Clinical Center is one of the 27 NIH institutes and centers on the frontlines of global medical research and discovery of new therapies to prevent and treat diseases such as cancer, COVID-19, diabetes, hepatitis, and HIV/AIDS. The NIH Clinical Center has about 1,600 clinical research studies in progress.

Why They Chose Andor Health:

National Institutes of Health (NIH) Clinical Center selected Andor Health’s ThinkAndor® mobile platform to improve overall clinical research team collaboration and communication. ThinkAndor® will push critical notifications to NIH Clinical Center teams, providers and patients, while increasing overall operational efficiency.

For example, the NIH will use ThinkAndor to deliver real-time notifications such as COVID-19 education, screenings and configurable emergency notifications to staff and patients.

NIH is also preparing to implement the ThinkAndor® Employer toolkit. The toolkit provides employers a virtual platform to aid in the implementation of safe-to-return to work measures. Leveraging artificial intelligence, machine learning and bot technology, the toolkit enables functionality that brings clinical context to virtual collaboration sessions, mitigates risk of exposure for employees through ongoing screenings and provides tools for virtual treatment and contact tracing.

NIH Website
“Andor Health is extremely proud to partner with the prestigious National Institutes of Health Clinical Center. Our ThinkAndor mobile platform will deliver critical, real-time notifications to NIH research teams, care providers and clinical trial subjects to enhance overall operational efficiency and clinical care team collaboration and communication.”
Marlin Hutchens
President, Andor Health
Orlando Health
About Orlando Health:

Founded more than 100 years ago, Orlando Health is a not-for-profit healthcare organization with a long tradition of serving its many and varied communities. With physicians in more than 100 specialties, the healthcare system attracts patients from across the state, region and nation.

Orlando Health is nationally recognized for its pediatric and adult trauma programs as well as its high-performing community hospitals and specialty hospitals. Each year, we welcome more than 20,000 babies across the system and care for the most fragile in one of the nation’s largest neonatal intensive care units.

The most-advanced care is offered through our specialty institutes that connect clinical excellence, education and research programs in our core services. With a robust graduate medical education program that hosts more than 350 residents and fellows each academic year, Orlando Health continues its pioneering research that includes therapies for end-stage breast cancer, identifying biomarkers to detect traumatic brain injury and offering first-in-the-world expanded access for an experimental advanced melanoma treatment.

Why They Chose Andor Health:

ThinkAndor® unified Orlando Health’s approach to virtual health. As Orlando Health was operationalizing their virtual health strategy, it became apparent that siloed technologies were disjointed providing unpredictable experiences for patients and providers. They needed a unified approach that could provide world-class experiences that our patients are accustomed to. ThinkAndor® digital front door capabilities increase efficiency by leveraging Epic MyChart and unifying what was being done with disparate technologies. Patients and providers now have access to consistent, AI-powered experiences in any setting and our facilities have increased capacity with existing resources.

Orlando Health also implement ThinkAndor® Virtual Rounding for the emergency department (ED). Telehealth in the ED may seem counterintuitive. However, due to crowding and increases in patients leaving without being seen (LWBS), Orlando Health leveraged ThinkAndor® Virtual Rounding to virtually triage patients in the ED. This resulted in Orlando Health reducing the proportion of patients with left without being seen (LWBS) dispositions by 17%.

Orlando Health Website
"Leveraging ThinkAndor has allowed us to extend our capabilities, enabling us to pull together multiple systems with one unified platform, resulting in greater collaboration among clinicians.”
Novlet Mattis
Chief Information Officer
Orlando Health
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