Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

Sentara selected Andor Health as its AI-native clinical services partner to transform care delivery at enterprise scale, combining AI-powered workflow orchestration with virtual clinical services to expand workforce capacity and improve operational performance. Across more than 1,700 patient rooms in 12 hospitals, the deployment has delivered measurable outcomes, including more than 26,000 hours returned to bedside nursing teams, a 7% increase in discharges before 1 PM, and a 3% improvement in patient experience for patients supported through virtual nursing.

By integrating ThinkAndor® with AI-native clinical services, Sentara has established a scalable operational model that augments clinical teams, streamlines workflows, and embeds AI directly into everyday care delivery. The program has strengthened workforce sustainability, supported exceptional clinician retention with a 2.7% RN turnover rate among virtual nurses, and created the enterprise foundation to expand AI-native clinical services across the continuum while delivering measurable operational and clinical outcomes.