Founded more than 100 years ago, Orlando Health is a private, not-for-profit healthcare organization with a long tradition of serving its many and varied communities across Florida, Puerto Rico and now into Alabama. With physicians in more than 105 specialties, the healthcare system attracts patients from across the state, region and nation.
The healthcare system encompasses award-winning hospitals, stand-alone emergency departments, behavioral health care, skilled nursing facilities, rehabilitation services and urgent care locations. Our network of primary care physicians and specialists extends from Florida to Alabama and Puerto Rico.
Orlando Health is nationally recognized for its pediatric and adult trauma programs as well as its high-performing community hospitals and specialty hospitals. Each year, we welcome more than 20,000 babies across the system and care for the most fragile in one of the nation’s largest neonatal intensive care units.
The most-advanced care is offered through our specialty institutes that connect clinical excellence, education and research programs in our core services. With a robust graduate medical education program that hosts more than 350 residents and fellows each academic year, Orlando Health continues its pioneering research that includes therapies for end-stage breast cancer, identifying biomarkers to detect traumatic brain injury and offering first-in-the-world expanded access for an experimental advanced melanoma treatment.
Last year, the healthcare system provided more than $1.7 billion in total community impact in the form of charity care, community benefit programs and services, and community building activities.
ThinkAndor® unified Orlando Health’s approach to virtual health. As Orlando Health was operationalizing their virtual health strategy, it became apparent that siloed technologies were disjointed providing unpredictable experiences for patients and providers. They needed a unified approach that could provide world-class experiences that our patients are accustomed to. ThinkAndor® digital front door capabilities increase efficiency by leveraging Epic MyChart and unifying what was being done with disparate technologies. Patients and providers now have access to consistent, AI-powered experiences in any setting and our facilities have increased capacity with existing resources.
Orlando Health also implement ThinkAndor® Virtual Rounding for the emergency department (ED). Telehealth in the ED may seem counterintuitive. However, due to crowding and increases in patients leaving without being seen (LWBS), Orlando Health leveraged ThinkAndor® Virtual Rounding to virtually triage patients in the ED. This resulted in Orlando Health reducing the proportion of patients with left without being seen (LWBS) dispositions by 17%.
