Orlando Health Revolutionizes Patient Care with AI-Driven Virtual Nursing
Orlando Health, a nonprofit healthcare provider in Central Florida, is taking major steps towards enhancing patient care through the deployment of virtual nursing technology. This innovative approach, made possible by ThinkAndor® Virtual Hospital, utilizes advanced artificial intelligence (AI) and machine learning algorithms to streamline processes and optimize resource utilization. By leveraging this groundbreaking technology, Orlando Health aims to improve patient outcomes while enabling their dedicated healthcare team to focus on providing exceptional care.
The Power of ThinkAndor® Virtual Hospital:
ThinkAndor® Virtual Hospital represents the culmination of Orlando Health’s commitment to virtualizing hospital operations and providing a unified platform for virtual care. By harnessing cutting-edge technologies, including AI and machine learning, this powerful solution offers real-time insights into patient needs and improves staff coordination. With the ability to scale resources significantly and enhance interventions, ThinkAndor® is set to revolutionize patient care at Orlando Health.
Transforming Nursing Workflows with AI-Powered Virtual Nursing:
At the forefront of this digital transformation is ThinkAndor’s virtual nursing module, which harnesses generative and transformative AI models. By automating over 40% of nursing workflows, this module empowers nurses to focus on providing personalized care. From automated triages and real-time expert assistance to tailored patient care and intervention opportunities, ThinkAndor® virtual nursing module enhances efficiency and ensures high-quality care delivery.
Partnership for Innovation:
Orlando Health’s collaboration with Andor Health and Microsoft signifies a commitment to innovation and delivering exceptional patient care. Through this partnership, healthcare providers gain actionable insights to deliver personalized care while optimizing staff workflows through the ThinkAndor® Clinical Co-pilot. With an aligned vision and a focus on utilizing AI-powered virtual care experiences, this collaboration aims to transform the healthcare landscape.
Orlando Health Revolutionizes Patient Care with AI-Driven Virtual Nursing
Looking Ahead:
Orlando Health’s adoption of AI-driven virtual nursing marks a significant step forward in patient care and resource optimization. By leveraging advanced technologies and AI-powered solutions offered by ThinkAndor®, healthcare organizations can streamline processes, improve patient outcomes, and deliver exceptional care. As virtual care continues to evolve, Orlando Health’s commitment to harnessing innovative solutions positions them at the forefront of the healthcare industry.
Transforming Patient Care: ThinkAndor® Pioneers Virtual Health with Generative AI
In the rapidly evolving landscape of healthcare, technological innovations continue to play a pivotal role in shaping the future of patient care. “Backstage at HLTH” recently caught up with me, shedding light on how ThinkAndor® is revolutionizing patient management and monitoring through the strategic utilization of generative AI in every virtual encounter.
Unifying Virtual Experiences:
ThinkAndor® virtualizes care across the continuum by employing a scalable approach to virtual health. The platform seamlessly integrates various virtual experiences, including Virtual Visits, Virtual Nursing, Virtual Sitting, and digital front door capabilities, into one unified platform. This consolidation forms a virtual command center, serving as a single pane of glass to manage all aspects of virtual care efficiently.
Reducing Costs and Optimizing Workflows:
One of the key highlights of ThinkAndor’s® approach is its impact on cost reduction and workflow optimization. By delivering virtual care from any endpoint, ThinkAndor® achieves a significant 70% reduction in sitting costs. Moreover, the platform optimizes over 40% of nursing workflows, resulting in a substantial 3-hour reduction in nursing staff time per shift. These efficiencies not only enhance patient care but also contribute to a more streamlined and cost-effective healthcare delivery system.
Injecting AI into Every Virtual Encounter:
ThinkAndor® distinguishes itself by injecting AI into every virtual encounter, creating efficiencies in care delivery and positively impacting the bottom line. The platform’s generative AI capabilities enhance decision-making processes, allowing healthcare professionals to provide personalized and effective care to patients.
Scalable Approach for Comprehensive Care:
ThinkAndor® is committed to delivering care across the continuum through its scalable approach. This commitment ensures that patients receive continuous and integrated care, regardless of the endpoint. The platform’s ability to adapt to various healthcare scenarios positions it as a versatile solution for healthcare providers aiming to navigate the complexities of modern patient management.
ThinkAndor® is a trailblazer, reshaping patient care through its innovative use of generative AI. By unifying virtual experiences, reducing costs, optimizing workflows, and injecting AI into every virtual encounter, ThinkAndor® stands as a testament to the transformative power of technology in healthcare. As the platform continues to evolve and make strides in improving patient outcomes, the future of virtualized care looks more promising than ever.
Revolutionizing Virtual Care Delivery with OpenAI and GPT
The landscape of healthcare is undergoing a transformative shift, and with advanced technologies, the industry is exploring new ways to address challenges such as staff shortages, clinician burden, and restricted access to care. On October 26, 2023, we hosted MUSC Health in an enlightening session that delved into the innovative use of OpenAI and GPT to revolutionize virtual care delivery and explore the key insights from how MUSC Health has scaled clinical resources to drive quality care efficiently.
One of the focal points of the session was the implementation of a singular virtual health strategy. MUSC Health has successfully curated all virtual experiences for clinical staff, streamlining the process and providing a cohesive platform for healthcare professionals. This approach not only enhances efficiency but also ensures a seamless experience for clinicians engaged in virtual care.
To address the challenges posed by staff shortages, the session emphasized the importance of centralized virtual staffing support models. MUSC Health has implemented successful models for nursing, sitting, and remote consultations. By centralizing these services, healthcare organizations can optimize resources, allocate personnel where needed, and provide consistent, high-quality care across various virtual platforms.
Creating a unified experience for both patients and providers emerged as a critical aspect of MUSC Health’s virtual care strategy. By removing barriers to accessing care, they aim to enhance the overall healthcare experience. This involves user-friendly interfaces, intuitive communication tools, and a patient-centric approach to virtual care delivery. The goal is to make healthcare more accessible and efficient for everyone involved.
The session also shed light on key approaches to disrupt traditional care delivery and pioneer innovative models. MUSC Health has embraced the potential of AI and virtual collaboration to redefine the way healthcare is delivered. By leveraging OpenAI and GPT, they are at the forefront of adopting cutting-edge technologies that not only address current challenges but also set the stage for the future of healthcare.
This session showcased a revolutionary approach to virtual care delivery, emphasizing the power of OpenAI and GPT in overcoming the challenges faced by the healthcare industry. The implementation of a singular virtual health strategy, centralized staffing support models, and a unified experience for patients and providers are crucial steps toward optimizing healthcare capabilities. As we continue to navigate the evolving landscape of healthcare, innovations in AI and virtual collaboration will play a pivotal role in shaping the future of patient-centered, efficient, and accessible care.
To listen to the full session, visit http://andorhealth.com/events.html.
Andor Health’s ThinkAndor® Tops AVIA Marketplace’s Digital Health Solution Reviews
In today’s digital age, the healthcare industry is evolving rapidly, leveraging innovative technologies to enhance patient care and operational efficiency. Andor Health, the company revolutionizing patient management through generative AI, has been recognized as a top-reviewed digital health company by AVIA Marketplace. AVIA Marketplace, a leading resource for unbiased information about digital health solutions, showcases ThinkAndor® as the platform with the most 5-star reviews in their 2024 Top Virtual Visit Companies and Top Virtual Nursing Companies reports.
ThinkAndor® – Transforming Virtual Care Collaboration:
ThinkAndor® is an unprecedented virtual care collaboration platform that utilizes generative AI and ambient monitoring. This cutting-edge technology curates a virtual command center to manage all virtual experiences, including Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, and Virtual Community Collaboration. By unifying all virtual capabilities into a single platform, ThinkAndor® offers a strategic approach for healthcare providers to deliver highly configurable virtual experiences in any care setting.
Advancing Coordinated Patient Care:
ThinkAndor® has garnered acclaim for its ability to optimize virtual care experiences and guide patients to the right line of care. By seamlessly integrating with electronic medical records, ThinkAndor® creates actionable insights that enhance the virtual care journey. This integration enables healthcare providers to achieve more coordinated patient care, improve operational efficiency, and effectively overcome the evolving challenges in healthcare delivery.
Virtualizing Hospital Capabilities:
ThinkAndor® Virtual Hospital is transforming the way patients are managed and monitored during their hospital stay. By virtualizing capabilities such as sitting, nursing, and specialty consultations, ThinkAndor® allows healthcare systems to effectively observe and interact with patients while maximizing resources. With ThinkAndor® Virtual Nursing, healthcare providers have experienced significant time savings per nursing shift per department, reducing burdens and costs. The platform’s ability to monitor patients virtually for admission documentation, routine checks, medication verification, and discharge planning has positioned it as AVIA Marketplace’s Top Virtual Nursing Company.
The Future of Virtual Health:
Raj Toleti, Chairman & CEO of Andor Health, emphasizes the vital role of virtual health in seamless integration and communication within the healthcare industry. ThinkAndor® empowers healthcare providers to address staffing shortages, reduce burnout, and deliver more efficient patient care. By utilizing generative AI and a fully integrated command center, ThinkAndor® is shaping the future of virtual care experiences.
Conclusion:
As virtual care becomes increasingly critical in providing efficient and effective healthcare, ThinkAndor® stands out as a leading solution. Recognized by AVIA Marketplace for its outstanding reviews in the digital health industry, ThinkAndor® is changing the way healthcare providers manage and monitor patients. With its unified platform and generative AI capabilities, ThinkAndor® is poised to transform virtual care collaboration and drive improved patient outcomes.
Sustainable Virtual Health and the New Normal
It’s been a year of upheaval most of us are anxious to forget; but despite the challenges of the COVID-19 pandemic, important lessons have emerged. Some of the changes to our ‘normal’ way of life were for the better and should be cultivated. The increased time at home with family and loved ones, cleanliness of public spaces including eating establishments, and the elevated respect for personal space are a few positive attributes of the ‘new normal.’
As a board-certified practicing physician, I’ve also seen first-hand how the rapid acceleration of virtual collaboration and communication in healthcare in the form of virtual health visits have transformed people’s lives for the better; for both providers and patients alike. We have learned that implementing a smart and sustainable virtual health platform allows for consistent delivery of high-quality, cost effective, and more efficient patient care – ultimately leading to more opportunities for healthier living.
In the past year, some health tech organizations have made great strides in virtual health workflows, virtual waiting room capabilities and the important ability to integrate these experiences with the electronic health record, all with the goal of driving higher quality outcomes. There is still much opportunity for virtual health and its full potential to be realized with solutions that take the virtual visit beyond a simple video call. Patients have come to expect the same convenient and flawless experience that they’re accustomed to in the consumer world. To deliver on this very appropriate expectation, providers and care teams need technology solutions that fit snuggly into clinicians’ natural workflow, while navigating patients’ continuum of care without attempting to change the natural process.
Historically clinicians have been asked to change their workflow to accommodate new technology, instead of receiving well-designed solutions created to enhance how they work. Those who create extensible solutions listen first and then design to accommodate. Sustainable technology based in a design-thinking approach enables a repeatable platform that can be leveraged across numerous use cases, increases satisfaction, and improves time to service. In certain scenarios it’s a matter of convenience and an efficient mode of patient care, in others it allows for treatment that otherwise would have been missed.
Sustainable virtual health strategies can drive the transformation of healthcare and how care is delivered going forward. Not only does it enhance patient and provider interactions, but it empowers clinical collaboration, allowing better access to specialists who can offer expert guidance. Clinicians are masters in their fields, but some diagnoses have treatments that are better applied in conjunction with a specialist or colleague with unique expertise. With virtual health, we include patients directly in these conversations, but also integrate caregivers or family members to contribute to shared decision making.
A year into this life changing pandemic, indeed much has been altered and much has been lost; but amidst this hardship, ingenuity and opportunity have also flourished. Let’s be sure to keep this momentum going and continue the transformation of healthcare for the better.
Welcoming Andor Health to the M12 Portfolio
By Priyanka Mitra, M12
I am very excited to welcome Andor Health, a company that harnesses machine and human intelligence to change the way care teams connect and collaborate with patients, to the M12 portfolio as their sole Series A investor.
The global pandemic has forced an important focus on the healthcare industry and the infrastructure that supports it. While COVID-19 has introduced new complexity to our existing healthcare systems, even basic healthcare interactions and transactions are far from simple. For example, in the backdrop of a standard provider-patient appointment, there are dozens of discrete tasks that must take place before, during, and after the appointment to ensure that the patient receives the care they need. These tasks include paperwork processing; on-the-spot data entry; and follow-ups with specialists, to name a small handful. Unfortunately, the complexity of multiple stakeholders and varied processes creates a minefield of potential — and costly — mistakes. The US healthcare economy leaks an estimated $1–2 trillion annually in issues related to patient encounters. With physician burnout at an all-time high, the magnitude of physician-patient encounter mistakes could become even larger, negatively impacting patient care and the bottom line alike.
Andor Health is taking this challenge head-on with a software solution designed to solve several of the costly, systemic problems surrounding patient-physician appointments. Unlike several other digital health platforms that tackle a discrete element of end-to-end workflow, Andor considers the holistic experience of physician-patient encounters and the relevant, required IT tasks. Their end-to-end clinical care orchestration provides digitization, automation, and integration infrastructure to streamline the tasks that occur before, during, and after a patient encounter. Andor Health’s software gives physicians more time to meaningfully focus on patient care and enables collaboration and communication between care teams.
The team behind this solution is truly world class. Prior to founding Andor Health in 2018, CEO Raj Toleti spent 20+ years as a healthcare IT entrepreneur. He and his executive team have collectively spent over six decades thinking deeply about the healthcare IT challenges that inhibit the patient journey, and boast successful exits of patient engagement, registration, and medical payments companies. Andor Health’s founding team intimately understands healthcare IT workflow and are innovating against the technical challenges to realize the ideal physician and patient experience.
Smart watch with reminder of an upcoming doctor’s appointment
Customers of Andor Health’s solution are already seeing meaningful ROI — patients are missing fewer virtual visits thanks to the virtual visit/virtual health alert system, and physicians are saving time on clicking through screens and reviewing charts during their patient visits with the help of the Andor platform, allowing for more present and empathetic conversations.
I’m passionate about the cause of reducing physician burnout and improving the patient experience, and I’m inspired by Andor Health’s work in service of this cause to date; I’m excited to take on a Board Director position with the company. Congratulations to Andor Health on this fundraise, and welcome to the M12 portfolio! We look forward to your continued growth.
This article was originally published on the M12 blog.
Connecting Customers and Businesses with Azure Communication Services and Microsoft Teams
Last year, Microsoft launched Azure Communication Services to help businesses reach customers—enabled by voice, video, text chat, and connections into short message service (SMS) and public switched telephone network (PSTN)—across applications, websites, and mobile platforms. Since launch, they have onboarded hundreds of customers and partners into preview across multiple industries and look forward to supporting more with general availability later this month. From retailers looking to enhance remote customer engagement, to banks and financial institutions needing to use mobile authentication and notification technologies, Azure Communication Services is making the development of intelligent, secure, and global communication experiences simple with just a few lines of code.
In this new hyper-connected world, where most of our interactions are digital, even the smallest snag during a virtual visit or appointment can impact user satisfaction and retention. Delivering better customer experiences by eliminating the friction that often comes with connecting users on different platforms can help improve business outcomes and increase productivity.
Businesses can now use Azure Communication Services to easily connect users of their custom-built app with internal users on Microsoft Teams via voice, video, or chat. This means customers can connect to employees using Teams without any app download or required authentication while employees retain the familiar interface of their Microsoft 365 ecosystem, the place where they already collaborate, communicate, and work every day.
Microsoft Teams with Azure Communication Services video calling interface with an agent and customer on a mobile device
Microsoft Mechanics: Azure Communication Services | Build video, voice and chat app (2021)
Extending Microsoft Teams with Azure Communication Services can benefit businesses in a variety of scenarios, such as a financial advisor helping a client with a loan application, a customer support agent assisting end-users in installing a new product, or a healthcare organization enabling faster response times between a patient and provider. Imagine launching a video call or chat with an advisor, agent, or clinician in just one-click. You experience none of the regular barriers, like needing to create a new account or download a new app. With the number of virtual video clinician visits expected to surpass 400 million globally this year1, offering the ability to instantly connect a clinician using Teams to a patient using a hospital website can help make a virtual visit feel effortless and welcoming. With interoperability into Teams, it is simpler than ever for businesses to stay closer to and more connected with their customers.
Microsoft has been working with several organizations that are building out experiences using Azure Communication Services and Microsoft Teams and are anticipating the benefits in a variety of use cases.
“The new normal in healthcare is being driven by innovations in care delivery that empower the patient and provider experience, rarely impeding it. As an Azure Communication Services development partner, Andor Health is positioned to deliver a simple, intuitive virtual health experience via the patient’s platform of choice. Patients of almost all technical abilities can seamlessly participate in Microsoft Teams-based virtual health visits with a simple click and without having to download Teams or any other app. This ubiquitous access is expected to significantly improve care continuity and outcomes by removing the technological barriers that contribute to virtual health abandonment rates, allowing providers to increase their patient load while maintaining the highest standards of care.”—Drew Jenkel, Chief Architect, Andor Health
“At Luware, we have a passion for developing software that enables exceptional customer interactions. Whether it’s virtual banking, sales assistance through video, or live chats within a company’s e-commerce app, businesses today have a tremendous opportunity to deliver convenient, remote customer service. Partnering with Microsoft and using Azure Communication Services for our development allows us to incorporate Microsoft services into our customer service suite ‘Nimbus’, empowering companies to truly realize their multichannel strategy with Microsoft Teams as their central communication tool.”—Philipp Beck, CEO, Luware
For any organization or business looking to get more value out of their Microsoft Teams investments, interoperability with Azure Communication Services provides the flexibility and scalability needed to build custom app experiences that connect to the Teams platform. As a bonus, with Azure Communication Services on the backend, usage costs from Teams endpoints are covered under any Microsoft 365 license.
Building customizable communication experiences across multiple platforms will continue to be an integral part of any business process for modernizing collaboration. With Azure Communication Services, the goal is to continue to help businesses transform their communication experiences today to meet the needs of these connected users for tomorrow.
This article by Scott Van Vliet, Corporate Vice President, Intelligent Communications at Microsoft, was originally published on the Microsoft Azure Blog.
Providence, Andor Health partner to improve virtual care and digital health
Setting out to improve virtual care and digital health delivery, Providence and Andor Health recently announced a partnership that will help Providence reduce clinical administrative burdens and elevate patient and caregiver experiences.
The collaboration will enable Providence to transition its existing inpatient telemedicine technology applications to an AI-powered portal, offering a seamless and integrated workflow for clinicians to access and manage multiple virtual care applications and services. Additionally, Eve Cunningham, MD, Providence’s group vice president and chief of virtual care digital health, will join the ThinkAndor Strategic Advisory Board.
“Since the pandemic, virtual care services have become an increasingly important component of caring for patients. Providence is working with its technology partners to advance our delivery of care, enhance quality and improve efficiencies,” said Dr. Cunningham, who is the founder of Providence’s clinical care platform MedPearl. “This partnership will help Providence scale its virtual care operations and meet the evolving needs of its patients and communities.”
The partnership reflects Providence’s commitment to deliver high-quality, accessible and affordable virtual care and digital health solutions to its patients and clinicians, and to advance the transformation of health care delivery in the digital era.
Raj Toleti, chairman & CEO of Andor Health, shared his excitement for this collaboration, anticipating groundbreaking innovations with Providence.
“Given Providence’s innovative heritage and our entrepreneurial background,” Toleti said, “we are confident that this partnership will redefine virtual health by addressing the current challenges in the health care industry, from resource constraints to clinician burnout.”
ThinkAndor brings forth an innovative, platform-based approach to virtual health and team collaboration in customizing clinical services for a seamless provider and patient experience. Dr. Cunningham, both pioneer and expert in bringing digital care transformation to scale in large health care organizations, lends her knowledge to Andor Health’s Strategic Advisory Board. She also will be speaking at VIVE 2024 hosted In Los Angeles, CA, where she will lend her perspective on the need to expand virtual care modalities from a consumer/patient point of view. The session is scheduled for Monday, February 26, 9:00-9:45 AM PST. Andor Health is also exhibiting at VIVE and can be found on the exhibit hall floor in Booth 1710.
About Andor Health
Andor Health revolutionizes clinical care through generative AI-powered virtual care experiences across the care continuum. Our virtual care experiences empower healthcare providers with actionable insights & ambient monitoring to deliver at scale, with proven return on investment. Our cloud-based platform, ThinkAndor®, harnesses generative AI to unlock data stored in various systems including electronic medical records, biometric devices, & other signals to deliver actionable intelligence in real-time to care teams. By optimizing communication workflows, ThinkAndor® accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes. For more information, visit Andor Health or follow us on LinkedIn and Twitter.
FCC Second Round Funding Application Window is Open
An additional $249.95 million was provided as part of the Consolidated Appropriations Act (CAA) to fund a second round of the COVID-19 Telehealth Program. The FCC appointed Universal Service Administrative Company (USAC) as administrator of the Program’s second round and released the details in a Report and Order statement.
The application filing window for the second round of funding opened Thursday, April 29, 2021 and will close on Thursday, May 6, 2021, at noon EST. With team members experienced in submitting grant applications, Andor Health is here to help and can provide complimentary assistance with writing your application.
Both rural and non-rural health clinics are eligible to receive funding, including nonprofit and public eligible healthcare providers that fall within the categories of healthcare providers in section 254 (h)(7)(B) of the 1996 Telecommunications Act.
Post-secondary educational institutions offering healthcare instruction, teaching hospitals, and medical schools
Community health centers or health centers providing healthcare to migrants
Local health departments or agencies
Community mental health centers
Not-for-profit hospitals
Rural health clinics
Skilled nursing facilities
Consortia of healthcare providers consisting of one or more entities falling in to the first seven categories
To apply to the COVID-19 Telehealth Program, you will need to:
Request an eligibility determination from USAC by filing an FCC Form 460
Obtain an FCC Registration Number (FRN) and an FCC Commission Registration System (CORES) ID
Register for a System for Awards Management (SAM) account
NOTE: Some steps take a week or more to complete and we highly recommend you begin these processes immediately.
For additional information regarding second round funding, please refer to the Universal Service Administrative Company’s website.
Bala Thirumalainambi
Sr. Director, Interoperability & Healthcare Policy
Empowering Pediatric Healthcare: Cincinnati Children’s Partners with Andor Health for AI-Driven Virtual Care
Access is paramount in healthcare. Unfortunately, for underserved communities, barriers to quality care persist, often resulting in poorer health outcomes. Recognizing this pressing issue, Morehouse School of Medicine (MSM) has joined forces with Andor Health to revolutionize healthcare access through the power of AI.
At the heart of this partnership lies ThinkAndor®, a groundbreaking platform that injects AI technology into virtual patient monitoring capabilities. With a steadfast commitment to health equity, MSM is dedicated to serving underserved populations and improving outcomes by enhancing access to care. ThinkAndor® serves as a conduit, extending virtual care capabilities to those who need it most, thereby addressing the unique needs of the communities MSM serves.
ThinkAndor® Virtual Patient Monitoring offers providers a seamless means to track patients against tailored care plans from a centralized virtual command center. Patients, guided by ThinkAndor’s AI-powered virtual assistant, navigate configurable care plans, providing timely insights that inform their ongoing treatment.
ThinkAndor® has the ability to collect data from biometric devices and patient self-reported assessments, even without Wi-Fi or cellular connections. This addresses a critical barrier to care by ensuring continuous monitoring and data collection, regardless of connectivity. Moreover, ThinkAndor’s generative AI clinical copilot tailors interventions based on real-time patient input, ensuring individuals receive the most appropriate care.
Beyond virtual monitoring, ThinkAndor® offers synchronous and asynchronous access to counseling, educational resources, social determinants of health programs, and on-demand care, all without overburdening care teams. The platform’s just-in-time interventions, fueled by real-time patient data, enable clinical staff to intervene swiftly, ultimately improving outcomes and reducing readmission rates.
We are proud that ThinkAndor® is a transformative force in care delivery, where innovation paves the way for unparalleled accessibility. Through ThinkAndor®, healthcare institutions can overcome geographical and resource constraints, fundamentally reshaping the healthcare landscape for everyone, regardless of their location.
Our partnership with Morehouse School of Medicine signifies a paradigm shift in healthcare delivery—one where technology is harnessed to dismantle barriers and foster inclusivity. As we embrace the era of AI-powered healthcare, let us remember that innovation is not just about cutting-edge technology; it’s about empowering communities, promoting equity, and ensuring that healthcare remains a fundamental right for all.
